FAQ

In order to create a new account you have to go to the webshop clicking the button “Shop online” on the www.gfl.eu home page. Once in the webshop you have to click on “Account” on the menu on the top of the page and then “Login”. On the Login page you can select “I’m new here” and after filling in all the required information you can press “Submit” to complete the account creation.
You can however shop on the webshop without an account and create your account right before the checkout. The system will request you to do that, redirecting you to the Login page. You will have to follow the same procedure as described above to create the account. To complete your order you will have to create an account.

Once you are logged in, you can change your account information clicking on “Account” on the top of the webshop page and then “My account”. On the “My account page” in the section “Account Management” you will be able to modify your contact information, your password and the subscription of the newsletter

You can click on “Forgot password” in the Login page. Then enter the e-mail address associated with youraccount, then click Submit. We'll email you a link to a page where you can easily create a new password.

The personal information we ask you to provide to create an account is necessary for the completion and processing of orders. Without such information we will not be able to process your orders. Such information is strictly confidential and will not be disclosed or provided to third parties for marketing purposes or for other services. The authorisation to receive newsletters will always be specifically requested and can be denied at any moment in the “My account” section.

To place an order you have to select one or more items in the webshop and add them to the shopping cart through the button “Add to basket”. After that you have to click on “Shopping cart” on the top right of the webshop page to view all the selected products. You can cancel items clicking on “Delete” or modify quantities typing the new quantity in the specific field. After, you can proceed to checkout, clicking the “Proceed to checkout” button.

If you are not registered the system will ask you to create an account before proceeding to checkout or, if you already have one, the system will ask you to log in.

During the checkout page you will have to: a) confirm the shipping address you provided when creating your account or enter a new one; b) choose your delivery method; c) review your order and check items and quantities are correct. After accepting the Sale Terms and Conditions flagging the specific box, you can “Submit Order” to validate your order. You can pay by credit card (American Express, Visa and MasterCard) or by PayPal and after selecting your payment method you will be redirected to a page made available by credit cards management companies (Aduno, American Express) or by PayPal where you will be requested to fill in the payment data. If the payment is successful the order is to be considered completed and you will receive an email confirming that.

You can view if a product is available by viewing the product detail page

Once an order is completed unfortunately it is not possible to cancel or modify it. In case you are no longer interested in the products you can still return them.

You will receive a confirmation e-mail with your order details once you have completed payment.

Yes, you have to log in first and then go to the “My account” page. In the section “Recent orders” you will be able to view the orders you have recently made.

If you have a promotional code you can type it before the checkout phase. After selecting the products you wish to buy, go to the Shopping basket area. In the section of the page with the summary of the total price of the selected products, shipping costs, VAT, etc. you will see a line called Discount and on the left side you will see “Enter promo code”. Click on that, enter your code and the discount that has been granted to you will be calculated in your basket.

Yes, you can send a gift to anyone you wish to if the delivery address is among the ones currently served by our webshop. During the checkout you can fill in the address of the person you would like to send the gift to and write a customized greetings card to be included in the parcel.

You can pay by the most common credit card (American Express, Visa and MasterCard) or by PayPal.

Payments are processed safely using the most advanced and utilised security systems in a trusted environment.

Please check first if you entered your payment information correctly. In case you did and the payment results still unsuccessful, please contact your credit card provider.

Our products can be delivered in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Rebublic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Orders are dispatched via GLS in Italy and via UPS Standard in Europe in 1-5 working days. For orders of 60 Euros or more you will enjoy free shipping. For order below 60 Euros shipping costs are the following:

Shipping cost
(UPS Standard)

Italy	10,00€
France, Germany	13,00€
Austria, Belgium, Croatia, Denmark, Finland, Ireland, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden, United Kingdom	14,00€
Greece, Hungary, Poland, Slovakia	15,00€
Bulgaria, Czech Rebublic, Estonia, Latvia, Lithuania, Romania	30,00€
Norway, Switzerland	32,00€

Once you have logged in, you can check your orders history going in the Account > My account > My orders section. You will also receive an e-mail from the courier informing you about expected delivery date and providing you with a tracking number to follow your order on their website.

The courier will inform you about the expected delivery date and about alternative options to collect your parcel (i.e. pick up points).Please note that in case the courier is not able to dispatch the parcel due to wrong address, wrong telephone number, failure of second attempt or no collection during the deposit period, the courier will returns the parcel to us. In this case, we will automatically refund the price to you net of shipping costs, custom charges as well as any extra costs charged by the courier for the deposit and return, also in case of purchases completed in free shipping.

You are kindly requested to check carefully the parcel and its content when it is being dispatched. If the parcel is damaged you should immediately notify the courier and possibly not accept the parcel. You should then inform us sending an e-mail to customercare@gfl.eu.

You are kindly requested to check carefully the parcel and its content when it is being dispatched to you and, in case, inform the courier about any problem. Once you accept the parcel from the courier we will no longer be in a position to consider claims regarding missing, wrong or damaged items.

You can always return an item, but only if not opened or utilised and in its original packaging.

You can return items by giving us notice within 14 days from reception either via e-mail at customercare@gfl.eu or by record delivery letter to the following address: GFL SA, Via Sorengo 1, 6900 Lugano. In the notice you will have to provide the following information: Order number, Date of receipt of the order, Item codes and description of products you intend to return, Reason for return, Your name and address. Once you receive the return code (NAR code) from us, you will be in a position to send the products back within 15 days. Please note that products have to be not opened, not utilised and in their original packaging and that you will have to bear return charges.

Unfortunately it is not possible to change an item. You will need to return the item you are not interested in and make a new order.

You can contact our Customer Care. Our Customer Care Service is at your disposal for queries regarding your orders or our products, from Monday to Friday from 9.00 am to 5.30 pm.
Please contact us at +41 91 9607570 or send us an e-mail to customercare@gfl.eu

You can send it via e-mail to the address cv@gfl.eu

Our Customer Care Service is at your disposal for queries regarding your orders or our products, from Monday to Friday from 9.00 am to 5.30 pm.
Please contact us at +41 91 9607570 or send us an e-mail to customercare@gfl.eu.

In order to complete and process orders and invoices you are necessarily requested to provide some personal data. Such information is personal and strictly confidential and we are committed not to disclose it or provide it to third parties for marketing or other purposes. You can always check and modify your personal information at any time, in the “My account” section of the webshop. If such information is not provided you will not be able to complete orders. You will always be requested to provide explicit authorization to receive communications or newsletters from us and you will always be able to deny or remove such authorisation through the “My account” section in the webshop.

Yes, our webshop utilises cookies, with the only purpose of customising the service provided to clients.

You can send any comments or suggestions you may have to the following address: info@gfl.eu.